Privacy Policy

1. Information We Collect

Swim365 Sunshine Coast ("we", "our", "us") collects personal information you voluntarily provide when using our website, including:

• Name and contact details (phone, email, address)
• Information about your pool and heating requirements
• Any other information you submit via our quote forms or contact page

2. How We Use Your Information

We use your personal information to:

• Provide pool heating quotes and respond to your enquiries
• Communicate with you about our products and services
• Improve our website and customer experience
• Comply with legal obligations

3. Data Storage & Security

We store your information securely and take reasonable steps to protect it from misuse, loss, or unauthorised access. Your data is stored on secure servers and is only accessible by authorised Swim365 personnel.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Our installation team for the purpose of providing services to you
• Service providers who assist us in operating our business (e.g. email services)
• Where required by law or to protect our legal rights

5. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, though some features may not function properly.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Make a complaint about how we handle your data

7. Contact Us

For any privacy-related questions or concerns, please contact us at:

Swim365 Sunshine Coast
Email: info@swim365.com.au
Phone: 0477 877 950
Location: Sunshine Coast, QLD, Australia